Return and refund policy

Thank you for choosing Jahvauns — where timeless elegance meets modern design. At Jahvauns, we are committed to curating premium furniture and home décor that combine style, functionality, and exceptional craftsmanship. Every piece in our collection is thoughtfully selected to elevate your living spaces and reflect your unique lifestyle. Your satisfaction is our priority, which is why we offer a clear and straightforward returns and refund policy — giving you complete confidence when you shop with us

30 Day Return Policy:

We gladly accept returns within 30 days of your purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include the original order confirmation or packing slip when returning an item.

How to file a return:

• Contact Us: Before returning an item, please contact our returns team at info@jahvauns.com to initiate the returns process.
  
  
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  
  
• Pack the item: Pack the item securely in its original packaging, including any accessories if you included them.
  
  
• Include the Return Authorization Number: Write the Return Authorization Number clearly on the outside of the package.
  
  
• Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.
  
  
• Restocking Fee: We don't charge any restocking fee on our products.
  
  
• Return Address: Jahvauns,
  16 The Meadows, Prestwich, Lancashire, M25 1DT, United Kingdom

Refund procedure:

Once your returned item is received and inspected, we will process your refund within 14 days. Refunds will be issued to the original payment method only.

• You will be notified by email when your refund has been processed.
• Please note, the time it takes for the refunded amount to appear in your account may vary depending on your bank or financial institution. Generally, refunds are processed and appear within 2-3 business days.

Non-refundable items: Some items are non-refundable, including

• Opened or used products
• Gifts
  

damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at info@jahvauns.com with details and photos of the problem. We will try to resolve the problem quickly.

Important Considerations:

• Antique Reproductions & Distressed Furniture: A significant number of our items are 'antique reproductions' that have been deliberately distressed and aged to provide an authentic, vintage look. These design effects may include imperfections, fading, or other features that are part of the product’s aesthetic. We advise that you carefully review product descriptions and images, keeping in mind that colours may vary slightly from what you see on different devices or screens.

• Assembly & Installation: If your item requires assembly, please ensure that you review the assembly instructions and parts list prior to installation. We cannot accept returns for items that have been improperly assembled or installed. We strongly recommend employing qualified professionals for the assembly or installation of our products.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact details:

If you have any questions about our refund and return policy, please contact us by email at info@jahvauns.com or by phone +44 7354286578.