Return and refund policy

Refunds and Returns Policy

At Jahvauns, we aim to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your satisfaction.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unworn, and unused.
• The item must have its original tags attached and be in the original packaging.
• A receipt or proof of purchase is required for all returns.

2. How to Start a Return

To initiate a return, please contact us at info@jahvauns.com. Our team will guide you through the process and provide you with return instructions.

Return Address: Jahvauns
16, The Meadows, Prestwich, Lancashire, M25 1DT, United Kingdom

Please note that it is the customer’s responsibility to cover the return shipping costs, and any returns sent without prior approval will not be accepted.

3. Important Considerations

• Antique Reproductions & Distressed Furniture: A significant number of our items are 'antique reproductions' that have been deliberately distressed and aged to provide an authentic, vintage look. These design effects may include imperfections, fading, or other features that are part of the product’s aesthetic. We advise that you carefully review product descriptions and images, keeping in mind that colours may vary slightly from what you see on different devices or screens.

• Assembly & Installation: If your item requires assembly, please ensure that you review the assembly instructions and parts list prior to installation. We cannot accept returns for items that have been improperly assembled or installed. We strongly recommend employing qualified professionals for the assembly or installation of our products.

4. Refund Process

Once your returned item is received and inspected, we will process your refund within 14 days. Refunds will be issued to the original payment method only.

• You will be notified by email when your refund has been processed.
• Please note, the time it takes for the refunded amount to appear in your account may vary depending on your bank or financial institution. Generally, refunds are processed and appear within 2-3 business days.

5. Damaged or Incorrect Items

We encourage you to inspect your order immediately upon receipt. If your item arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible so we can resolve the issue.

We will assess the situation and work to make it right by providing a replacement, refund, or other suitable solutions.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and, once your return is accepted, place a new order for the desired item. This will ensure you receive your replacement as quickly as possible.

7. Contact Us

If you have any questions about our return or refund process, please feel free to contact us at info@jahvauns.com. Our team is here to assist you and ensure a smooth and efficient process.